Online check-in lets guests complete registration before arrival from their phone or computer, providing personal details, signing forms and sometimes paying and choosing a room, reducing front desk time to a key handover or skipping the desk entirely.
The flow typically starts from the pre-arrival email, guest identity and registration data are captured digitally, satisfying legal registration requirements where digital capture is permitted, and payment or authorization can happen upfront.
Adoption depends on incentive and simplicity, guests complete it when it visibly saves time at arrival. For the hotel, the bonus is data, a verified direct email and consent collected before arrival, which unlocks messaging and upselling for guests booked through OTAs.
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