The city ledger is the hotel's account for charges billed to companies and agencies rather than paid at check-out, tracking invoiced amounts owed by corporate clients, event organizers and OTAs until payment arrives.
When a guest checks out with charges routed to a company account, the balance moves from the guest folio to the city ledger, and finance invoices the debtor. Typical entries include corporate stays, group master accounts and commission settlements.
City ledger discipline is cash flow discipline. Aging balances need chasing, and granting credit to a company should be a deliberate decision with limits, not a front desk improvisation. Regular reconciliation against the PMS catches postings that never became invoices.
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